Privacy Policy

1. Introduction

Welcome to Glevo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Glevo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Profile Information: Profile picture, address, and vehicle information
• Payment Information: Payment method details, billing address, and transaction history
• Service Information: Service requests, order history, and preferences

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Location Information: GPS location, IP address, and location-based services data
• Usage Information: How you interact with our app, pages visited, features used, and time spent
• Log Data: Access times, app crashes, and system activity

2.3 Information from Third Parties

We may receive information from third-party services, including:

• Social media platforms (when you sign in with Google or Facebook)
• Payment processors (Paymob)
• Analytics providers

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our car care services
• Account Management: To create and manage your account, process transactions, and send service updates
• Communication: To send you notifications, updates, promotional messages, and customer support
• Location Services: To match you with nearby service providers and optimize service delivery
• Payment Processing: To process payments, manage your wallet, and handle refunds
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with legal obligations and protect our rights
• Safety and Security: To detect, prevent, and address fraud, abuse, and security issues

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Paymob)
• Cloud storage providers
• Analytics services
• Push notification services (Pusher Beams)
• Messaging services (Wassenger for OTP)

4.2 Service Personnel

We share necessary information with our service providers (washers, delivery personnel) to complete your service requests, including:

• Your name and contact information
• Service location and address
• Vehicle information
• Service requirements and preferences

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and authorization mechanisms
• Regular security assessments and updates
• Access controls and employee training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Location Services: Control location sharing through device settings

To exercise these rights, please contact us at the information provided in the "Contact Us" section below.

7. Account Deletion

You can delete your account at any time through the app settings. To delete your account:

1. Open the Glevo app and log in
2. Navigate to Account Settings
3. Select "Delete Account"
4. Confirm with your password

Your account will be permanently deleted within 30 days of your request. However, we may retain certain information for legal compliance, dispute resolution, and enforcement of our agreements. Transaction records may be retained as required by law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@glevo.net
• Phone: Available through the app
• Address: [Your Business Address]